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Determining where you will ride the most and the conditions of those locations is likely the most important step in determining which ebike is best for you. By your house
Away from home
Roads and streets
Bike paths
Be respectful on the paths
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Transporting your ebike |
How your ebike will be transported needs to be strongly considered when determining which ebike is best for you.
If the areas you plan on riding your ebike are not within riding distance of where you live, now you have to look at some way to transport the bike. Unless you are going with a friend who already has one, you’ll need to invest in a good quality bike rack. And not just any bike rack, but one that can handle the extra weight of an ebike (see "Ebike Weight" below). And, YOU have to be able to easily load and unload the bike yourself. With the average weight of an ebike coming in at 65 pounds (twice that of a normal bike), that’s not always an easy task. (One trick, of course, is to remove the battery before loading the ebike, as these can be as much as 10 pounds. That helps a bunch. Plus, you don’t want the battery popping loose while driving!)
Ebike weight |
Weight should be strongly considered when determining how you will transport your ebike.
Ebikes are much heavier than normal bikes by about double — they are generally between 45 and 85 pounds! The heavier-duty tires, thicker spokes, motor, wiring, controller, battery, throttle, and console add up! The battery accounts for 7 to 10 pounds of the weight of the bike, and luckily on most ebikes, the battery can be removed (a feature you want when loading and unloading and to prevent theft.ºå
Ebike classification |
Ebikes have three classes:
- Class 1: Pedal assistance up to 20 mph
- Class 2: Throttle only up to 20 mph
- Class 3: Pedal assistance up to 28 mph
An ebike can be more than just one class. For example, a Class 3 ebike might also be a Class 2 and have a throttle. As far as I know, all Class 2 bikes are also Class 1, so they include pedal assistance up to 20 mph. Many ebikes come as Class 1 or 2, but can be modified via the (electronic control) console to a Class 3.
I highly recommend at least a Class 2 (so you have a throttle). You still have the Class 1 pedal assistance available but add the throttle feature, as well, if needed. There are many times when a throttle is handy, such as to get moving as you get on the bike (this is esepcially handy as ebikes are heavier and a so are a little harder to get moving), if you want to move along but don't want to pedal for a little while, or if you want to stand up while riding over a bumpy patch but also want to keep moving steaily. But don't get used to using just the throttle only, as doing so eats up a lot of battery "juice", and then you don't get any exercise!
Local laws and ordinances can affect which class of ebikes are allowed and where.In Michigan, for example:
- All classes of ebikes are allowed on streets.
- NO ebikes are allowed on natural surface trails (that is, mountain bike trails).
- On paved bike paths, only Class 1 bikes are allowed. However, at least in northwestern lower Michigan, this is not enforced unless one is being a jerk about it. So, stay under 20 mph and be polite. We see ebikes all over on the bike paths up here. (But there are way more issues from folks riding regular bikes too fast and/or not being polite to others on the path.)
Check your state and local laws and ordinances to see how ebikes are governed and if the rules are enforced.
The ebike company |
There are many ebike companies out there and new ones are popping up all of the time. Some have good customer service, many do not. That’s something to look at very closely. I suspect some of the better companies will survive and become more popular while others will die off.
There’s kind of a multiple-prong "whammy” going on:
- There’s a huge demand for ebikes.
- Because many mid-price ebikes are shipped directly to the customer:
- several things can get damaged during shipping.
- the bikes must be at least partially put together by the customer and that can be a rather tricky job to do.
- There are more items and issues to maintain with ebikes.
- Because of the above, there’s a large demand for customer support, therefore, customer service can be easily overwhelmed.
- There’s a shortage of customer service staff.
- There can be a shortage of parts from the factories.
So, having trouble with your ebike then trying to get it fixed can be a headache. Therefore, try to choose a company with both a good product AND great customer service. Because things can go wrong right from the start, and can/will happen over time. And learn about all warranties that apply to the ebikes you're considering. (You want at least one year on electronic components.) Ask any prospective company how long they keep replacement parts available. Also ask the company for proof of certification ti UL 2849.
I’ve found the BBB to be very helpful with seeking oiut a decent company and their support. If there are any issues or complaints, look to see if they are handled by the company, and how well.
I’ve provided details for some companies that appear to be very good in "Specific ebike companies" below.
Your local bike repair shop |
Not all bike shops will work on all bikes, especially ebikes. Visit your local shops to find out if they service all brands or only specific ones. Ask them what brands they recommend. That way, even if a given ebike company has good customer service, you’ll know you can also get the ebike fixed locally. Ebikes require a lot more regular maintenance, so having a relationship with a good repair shop is essential.
Rent an ebike |
Try before you buy.
Many popular tourist areas have bike rental places, and some of those have ebikes. In addition, retail bike shops that sell ebikes likely also rent them, or will at least let you test drive them. Perhaps one of the wisest things you can do is test out or rent for a few hours several makes and models of ebikes. This is very helpful so you can get a feel for how ebikes work, as well as what style and design fits you best.
Ebike style |
Looking at recreational ebikes for paths and streets, a common style is the commuter style, but you may find it a bit too much on the "aggressive" side. It's more likely you’ll like the cruiser style much better. It has swept-back handlebars and a geometry that has you sitting upright. This style alleviates weight on your wrists and is the easiest on your back, but it does put most of your weight on the seat, so you’ll need to be sure to get a good one. Regardless of what comes on a bike, you can always upgrade the seat, if needed. Many people do.
Of course, you'll want to adjust the height and position of the seat, and the height and position of the handlebars to fit your desired body height, position, and comfort level. Sometimes taller seat posts and stem extenders, as well as different handlebars are needed to accomplish this.
A note about setting the seat height: On a road bike, we were taught that to be the most efficient, set the height of the seat so that with the pedal in the lowest position and your heal on the pedal, your leg is straight. And since we pedal with the balls of our feet, if you have big feet, add a tiny bit more to the height. When I do that, I can just barely reach the ground with the very tips of my toes when standing still. In general, most folks will be uncomfortable with that. They'd like to have a better stance on the ground. However, you do not want the seat set so low that you can touch the ground flat-footed. That's very inefficient, your legs would be bent too much, and most of your energy would be wasted. You might even get cramps over a long distance. On an ebike, go for somewhere in the middle. Set the seat height so you feel you have good balance while on the seat but at rest. Put the seat as high as you can for the most efficiency, yet low enough so you feel just barely "comfortable enough" when at rest and touching the ground. |
Ebike frame design |
Ebikes with a regular or traditional frame with a top tube, sometimes called a "boy’s bike" or "step-over" frame, are available, if desired.
But more and more, bike/ebike companies are offering models with a "step-through" frame design. Once called a"'girl’s bike", that’s no long true. Both men and women are choosing this design, especially if they are over a certain age and/or have any leg issues, as this design is much easier to get on and off.
I don’t have a step-through design so I find I have to lay the bike over quite a bit to get my leg over it. And I have long legs! (But I also have a tall seat post, so that’s another reason why.)
But still, a lot of the '"step-over" frame designs with a top tube are sort of a hybrid, in that the top tube is not horizontal, but angled downward by the seat post a lot to accommodate riders of many heights. Then they use a long seat post so it can be properly set for the rider’s height. Check the details for the ebike you are interested in – those will tell you the recommended height range for each specific model.
Ebike wheel size |
Ebikes come in two rough sizes.
- standard ebikes with standard-size wheels – typically 26" to 29" in diameter,
- 20" ebikes with smaller wheels – 20" diameter.
The smaller wheels are often found on folding models, which are designed only to take less space when being transported. But those models are typically not any lighter and are often heavier than standard-size ebikes. And any bike with smaller wheels is much squirrelly than standard-sized bikes, less forgiving, and more sensitive when one jiggles the handlebars. And they will give the rider a bumpier ride.
On the other hand, standard-size bikes are more forgiving, less squirrelly, go in a straight line easier, offer a smoother ride, and are often lighter than the small-wheel folding models.
Also, if you are a shorter person, do not feel you have to get a small-wheel bike, as most standard-size ebikes these days accommodate people of a wide range of heights. Some companies even offer different frame sizes for a given model to accommodate many rider heights.
So only if you have very limited space when transporting your ebike do I recommend a smaller-wheel ebike. Instead, choose one with standard-size wheels.
Ebike battery |
Batteries are essential – they are the life-blood of the ebike. But replacement ones are expensive – in 2022 the price ran from $350 to $550 for ebikes in the mid-price range that I looked at. Some companies offer a free or a deal on a second battery when you buy one of the ebikes – ask about that.
There is a bit more maintenance with an ebike, specifically the battery. One of the tasks involved is keeping it charged to 40% to 60% of its capacity when it's not in use, to help maintain the battery's life.
Like all rechargeable batteries, ebike batteries have a limited life – after so many uses (perhaps 500 charges), their ability to hold a charge will be significantly less than when it was new. At some point a new battery will be required. (One has to hope their ebike company is still in business AND the specific battery for their ebike model is available! That could be a huge concern as companies come and go. It's possibble we could wind up with a lot of ebikes with dead batteries.)
Look for batteries that use LG or Samsung cells – those are said to be the best.
Also look for batteries that are removable -- this makes the ebike easier to load, unload, and transport as they will weight 8 to 10 pounds less. And you can remove the battery when it's unattended. A removable battery allows you to charge it off the bike. And removable batteries also lock into place so they cannot be easily stolen if left in place while the bike is unattended for a short time.
Look for ebike companies offering a long warranty on the battery, even as much as five years – but those are uncommon. (Although the Electric Bike Company below offers a 5-year battery warranty.)
There are a bunch of details one can get into regarding the electronics. But here are a few basic things to know:
- Watts = power. (Watts = amps times voltage.)
- The more Watt-hours (Wh) a battery has the more "capacity" or range it will have. It tells you how much power you can expect over time. For example, a 700Wh battery is very good, but a 350Wh battery is on the light side. On the former battery, you’11 get 700 Watts of power for one hour or 350 Watts for TWO hours. On the latter battery, you'll get only 350 Watts for one hour.
- How many watts of power that’s used depends on many factors and will vary with wind, trail surface, hills, your weight, ebike weight, tires, tire pressure, how much you pedal, the pedal assist level used, how much you use the throttle, etc. So... if you don’t often ride very far, or on many hills, don’t use the throttle very much, use a low pedal assist level, and do so on pavement, with road-type tires, then a smaller capacity (in Wh) battery may be enough.
- If you don’t know the Watt-hours for a battery, the ebike company should at least tell you the amp-hours (often between 10 and 15Ah) and the voltage of the ebike's electrical system, such as 36V or 48V. Multiply the amp-hours times the voltage and you have the Watt-hours. For example, for a battery that’s 48V and 12Ah, gives you a battery capacity of 576Wh.
All ebikes have a least one way to show how much battery capacity is available – many have two – usually something crude on the battery itself as well as a gauge on the ebike's console – it’s important to keep an eye on this. But the gauge may not be linear, and conditions and the way you ride may change through a given charge of the battery – so it's often hard to predict how far you can go or how many miles you can expect – in total and for the charge that’s left.
But here's a relatively simple solution that worked for me. Just do some tests, as I did. My battery charge display on the LCD console shows five segments. But I learned they are not equal – I get a different number of miles from each one. I did several tests under ideal conditions (flat, paved path, light to no wind, good road tires fully inflated), staying in the same pedal assist level, pedaling steadily, and using no throttle. I found a fairly consistent number of miles for each segment. So now I know the maximum number of miles possible for each battery display segment, as well as the total range for my ebike for a fully charged battery. I also noted how riding under anything less than ideal conditions (such as a gravel trail versus paved path, using higher pedal assist level, not working as hard, lower tire pressure, and/or headwind) significantly lowered the number of miles for a given segment. That helped me to know the "minimum" values, too, for my ebike in case I encounter such conditions/situations.
Your range will be different, of course, but you can get the idea about the many factors affecting ir. On the review sites I saw ranges of 30 to 80 miles from various ebikes, but most typical was a range of 40 to 60 miles under ideal conditions.
There's been an increase in fires caused by the lithium-ion batteries used in ebikes, and so, there has been a push by authorities for improved saftey of ebikes, batteries, and their motors. This is an onging issue. Ideally, chose an ebike whose electronic components at a minimum are UL Safety Certified for UL 2849.
Ebike motor power |
The wattage of the motor is important – it’s the amount of power it can produce at any given moment. You’ll usually see motors between 350W and 750W. (But there are 1000W motors out there) 750W is the largest motor allowed in Michigan. I have a 500W motor and it’s fine for most hills. Note that even a 500W motor can usually temporarily produce a much higher peak power, such as 750W.
(Warning: Be sure to never over-tax a motor for very long. Follow what's called for in Going up a hill below. Because putting too much strain on the motor can damage the motor's internal gear and/or electronics. One good example of over-taxing the motor would if one started at the bottom of a steep hit from a standing start, then using the highest pedal assist level or full throttle. Stop engaging the motor before you come to a full stop.)
A higher-powered motor will make all the difference when going up hills. It will use a lot of battery "juice" available, but, you'll be more likely to make it up a given hill (especially with a decent amount of pedaling effort on your part).
Know that usually, with a more powerful motor, you’ll need a battery with higher capacity (more Wh), to pair with it.
Related is the amount of torque a motor can produce. It's a measure of the amount of force a motor can put out. This typically ranges from 30 to 80 Nm (Newton meters) for ebikes. So if you expectt to do a lot of hills, you'll want a motor capable of a high torque.
Mid-drive or hub-drive motor? |
Many pricier ebikes have what’s called a mid-drive motor that’s located at the crank between the pedals. Motors are heavy, so putting the motor mid-way between the front and rear wheels better balances the weight of the bike. These ebikes will usually use a torque sensor to tell the motor how much power to put out. The more torque you put on the pedals, the more power you'll get from the motor. Some riders claim this feels more natural. Since the mid-drive motor drives the chain, you can also use the bike's gears like you would with a car or motorcycle to affect the speed/power to the rear wheel. One downside, however – if the chain breaks, you’re out of luck., and walking your ebike the rest of the trip. And know that mid-drive motors put a lot more stress on the chain and gears.
On the other hand, most mid-priced and lower-priced ebikes use a hub-drive motor that’s located in the hub of the rear wheel. If the chain breaks, it’s no problem, just use the throttle (that many models come with) to take you home! Hub-drive motors put no stress on the chain or gears. Through their own internal gears this type of motor simply rotates the rear wheel. To handle the extra weight, rear wheels with hub-drive motors will have larger diameter spokes. Bikes with these motors usually use a cadence sensor, which tells the motor to provide power only if you are moving the pedals (whether a lot or just a little, it does not matter). Stop pedaling and the motor turns off – you don’t stop moving, of course, but are just coasting. To me, a hub-drive motor feels like someone pushing you, from just a little to quite a lot, depending on the pedal assist level.
Ebike pedal assist level |
When pedaling, the amount of power the motor offers is determined by what PAS (pedal assist) level you are in. The amount is a percentage of the total sustained power capability of the motor. Although configurable on some ebikes, there are typically five PAS levels which might be set to 20, 40, 60, 80, and 100% power from the motor. (Some ebikes let you set the power output for each level, too, which can be VERY handy.)
The PAS level may feel like it’s set to give you a certain speed, but that’s not true. It’s only giving you a set percent of power from the motor. If you are barely pedaling at all, you’ll get one speed, but if you supplement the motor with a bit of "power" of your own, you’ll go even faster. Your speed will depend on the total combined power provided you and the motor. (Of course, your speed also depends on many factors, such as how aerodynamic you are (sitting upright versus bent forward), wind direction and speed, tires, your weight, weight of the bike, and road/path surface.) Along with those factors, the PAS level also determines how much battery is used. So, to maximize your range, use the lowest PAS level – use a higher PAS level and/or the throttle only sparingly.
And remember, ebikes have gears just like a normal bike (and they vary with each model, of course), so adjust those for your desired speed and how much power you want to supply.
Your first time |
If you are brand new to ebikes, take a few minutes to get used to the ebike experience. This assumes you've already adjusted things to fit YOU as mentioned in Ebike style.
First, pedal the bike with NO assistance. Get used to that for a few minutes. Make sure you are fully comfortable on the bike. (If not, make the necessary adjustments.) Practice starting and stopping. See how the bike handles in turns.
After a short time doing that, stop and turn the ebike on. Start up again and once rolling along, set the pedal assist to Level 1. Then pedal a little bit and notice what happens – you'll feel a very gentle push! Pedal a little harder and the motor pushes a little more, as well. Next, coast (stop pedaling) and see what happens. You should notice the motor shuts off and is no longer pushing you. But start pedaling, even a littlle bit, and the motor comes alive again. Practice starting and stopping, but this time with pedal assistance turned on.
When you are ready, try higher levels of pedal assistance. And play with the gears (they are the same as on a normal bike) and how much energy you want to put into the equation for how fast you want to go. In general, I'd say use the gears first, then if needed, adjust the PAS level for a given situation.
Going up a hill |
Going up an incline of any steepness requires a lot more effort than traveling on level ground. This is easy to see when climbing stairs versus walking on flat ground, because you are needing to lift your own weight to some extent. A nice-rolling bike with little to no wind on flat pavement takes very little effort to keep moving forward. But hit a hill and instantly you’ll notice an extra amount of work is needed!
It’s no different on an ebike. The motor provides assistance, but only so much. Small hills might slow you down a little and require you to downshift, but longer and/or steeper ones will likely also require a much higher PAS level (providing more power from the motor) and fair amount of power from you, as well. (Do not expect to use only the throttle – you'll never make it if you do!) But with your effort and the motor's combined, you will be pleasantly surprised by the hills "the two of you" together can tackle! (I’ve made it up two steep hills on the east side of Benzonia (Homestead Road and Walker Street) doing this with no problem!)
One tip — as you approach a taller/longer hill, switch to a higher PAS level beforehand, shift to a lower gear (which gives your effort more power), and try to hit the hill with a bit of speed. And heed the warning in the Ebike motor power section.
Ebike throttle |
Many ebikes today offer a throttle, and if present, are considered a Class 2 ebike. A throttle can be a little lever you push with your thumb, or part of a handgrip you twist. Using the throttle makes you go without any pedaling at all, just like on a motorcycle! In the USA, ebikes are limited to 20 mph using just the throttle. If your legs are getting weary, using the throttle lets you keep traveling while resting your legs. And using the throttle is a nice way to get moving from a standing start. But be aware, using only the throttle uses the most from the battery’s capacity, therefore giving you the shortest range. Where you might otherwise get 40 to 60 miles in PAS level 2 from a single battery charge, you may get just 20 miles using only the throttle. It’s because you are not offering the motor any assistance at all. So in general, one should use the throttle only sparingly.
Ebike tires |
Because most of my riding is on paved trails, I’ve made sure I have tires with a tread pattern without a lot of "knobs" as found on a mountain bike, but instead one that offers a very low rolling resistance. To complement that, I also went with the narrowest ebikes tires (1.75") which offers the lowest rolling resistance and the best agility. And the lower the rolling resistance, the longer the battery lasts, therefore one gets the most range.
But note – one does not want skinny tires like those common on road bikes. Ebikes are heavier, run faster, encounter more bumps and changing conditions, so even though 1.75" feels extra wide at first, it's the minimum recommend width for an ebike tire. This width is also needed to handle occasional non-paved sections and to better handle any bumps. And to be durable enough over the long-term.
So the Kenda Kwick Seven.5 tires are the ones I chose, as they are very good for streets and paved paths, yet can also handle being on gravel, when needed. They are also puncture resistant!
Although they will work, knobby tires and fat tires (4" wide) are not ideal for paved paths, as they have a much higher rolling resistance and use a lot more battery "juice". (My range increased by 38% by going from very knobby tires to the Kenda Kwick tires.) And knobby tires have poorer traction on paved trails.
On the other hand, on unpaved trails, knobby tires should offer better traction than those designed for pavement.
Also, fat tire bikes are designed to ride on (and/or on top of) loose material – gravel, sand, dirt, snow. If you’re never going to ride on those, stick with tires around 2” wide (or less).
Ebike brakes |
Ebikes are heavier and travel at higher speeds than standard bikes, so they need better stopping power. Therefore, most of the ebikes out there, at least above the Walmart level, use rotors (thin disks) and pads that squeeze on these – similar to disc brakes on a car or motorcycle. There are two types – mechanical and hydraulic operated brakes. Most experts highly recommend hydraulic brakes for their stopping power, and they don’t squeal like mechanical brakes do. Some say hydraulic brakes require more maintenance, but it's agreed they are worth it for their positive features.
Note that most (but NOT all) ebikes have switches built in that shut off the motor when you apply the front and/or rear brake. This makes sense, for if you are pedaling or have the throttle on and then apply the brakes, you do not want the motor fighting your braking action. Be sure to look for this feature.
Ebike components |
Bike and ebike companies usually just make the bicycle's frame, then buy all the essential components from vendors and assemble everything.
Some of the many components involved include: wheels, tires, motor, battery, controller, throttle, front and rear sprockets, front and rear derailleurs, shifting mechanism, chain, crank, pedals, brakes, seat, seat post, handlebars, stem, and front shocks (if present). It's not uncommon for riders to modify some of these, such as the tires, seat, seat post, stem, and handlebars from what comes on their ebike.
There are many levels of quality available with components, and the cost of them is usually a good indication of that – which is typically reflected in the total price of the bike/ebike You want known-good, name-brand components. Components not named, or just stamped with the company’s name, are something to watch out for. They may not be well made, of high quality, or reliable.
A note about front shocks and suspension seat posts:. If present, having front shocks for absorbing shocks from bumps encountered on even the best paths or streets, let alone rough trails and roads, are a wonderful thing. To add to the experience, consider changing to a suspension seat post, as well. These are spring loaded and help absorb shocks on the other end of your torso. Your bottom with thank you! |
Ebike accessories |
In addition to essential components there are several optional accessories. These include: fenders, lights, racks (front and rear), rack bags, under-seat bag, frame bag, bell mounted on the handlebars, and mirror mounted on the handlebars. Fenders, lights, and racks sometimes come with the bike or are available as options for a given model. Many accessories are available from bike companies as well as local and online stores.
Accessories I recommend:
- Fenders — if you want to stay dry. Puddles are common on bike paths after a rain, not to mention wet pavement while it's raining. Path surfaces in the woods or tunnels can be moist.
- Lights — are important to make sure you're seen anytime of day. They are essential when around any kind of traffic. And when it's dark, they help you see what's ahead, of course. Lights that come built-in are the most convenient.
- Rear rack — extremely handy for bring anything with you.
- Rear rack bag — very handy to put your stuff in
- Bell — very handy as part of the alert system when approaching and overtaking others
- Mirror — extremely handy for seeing anyone behind you and possibly approaching you — other bikers as well as traffic!
By the way, here are some "optional" things to think about to "accessorize" your trip...
Items to bring along with you:
- Key for battery
- Plenty of water
- Snack bar or similar for a quick burst of energy
- Tube repair kit
- Spare tubes
- Toolkit to work on all (or many) of the items on your bike
- Light jacket or sweatshirt if it might get cool
- Map
- Cell phone
- Bike lock and keys
- Tire pump (a small one that can fit on your bike somewhere)
A few things to wear:
- A helmet is recommended, especially if you will be around any traffic, but at least wear a baseball cap to keep the sun out of your eyes. I put a strap on my cap to keep it from blowing off, which happened many times.
- Sunglasses or clear bicycle "blades" to keep the bugs out of your eyes. This is likely anyway, and even more so because you'll be going faster on your ebike.
Ebike prices |
Ebike prices have a wide price range, from around $600 at Walmart to $6000 from Mercedes Benz (seen during the summer of 2022) (I even found one super-high-end brand with ebikes around $14,000!)
- I found that the local bike shops in nearby Traverse City, Michigan have higher-priced ebike brands with models from $2000 to $5000. They are very nice and can be repaired at those shops, but they’re way out of my range!
- Suttons Bay Bikes in Suttons Bay, Michigan is encouraging as they sell and repari Aventon bikes, in the range of $1000 to $1800. Aventon bikes themselves look very good; the complaints at the BBB came about from the customer support of their direct sales. So it's great to see a local shop that sell and repairs these.
- A lot of the companies I looked at online have mid-priced ebikes ranging from $1000 to $2500. Most of those are shipped direct to you from the company.
I certainly would not recommend a low-priced, Walmart-level ebike. To sell at such a low cost, the components of these bikes will be very low cost, low quality, and have low reliability. They may also be lacking many desired features and the frames could be sub-par.
On the other end, it seems to me there’s no great reason to spend over $3000 on an ebike unless you have a lot $$ burning a hole in your pocket.
Instead, like Goldilocks, you will find many good choices in between those two extremes – in the mid-priced range.
Used ebikes are now starting to show up on the mauket and are a way that might be able to save you some $$ to get started. In general, I would not recommend buying one from a private party. Instead, get a fully-refurbished one from a reputable bike shop. Ask them what type of warranty comes with the ebike.
Ebike reviews |
Here are few review sites I've found very helpful:
Specific ebike companies |
These appear to be some of the "better" companies offering ebikes in the mid-priced range (as of summer, 2022)
517 Superior Ave
Electric Bike Company
Newport Beach, CA 92663-3630
(949) 264-4080
Web: http://www.electricbikecompany.com
Web: https://www.ethicalcommunity.org/electricbikecompanyllc
Business incorporated: 2014
Mr. Sean Lupton - Smith, Owner
Notes:
- Bikes are built entirely in CA.
- Bikes ship fully assembled, so all that the owner has to do is pull the bike out of the box and adjust the handlebars.
- Proprietary, fire-proof batteries are examples of Electric Bike Company’s attention to detail.
- The bikes are made to order and completely customizable, from color to branding to accessories – colors (frame, fork spokes, rim, rear rack, fenders, etc.) motor, batteries, accessories, and more.
- 5-year warranty on the battery (very unusal for an ebike in this price range)
- 10-year warranty on the motor and frame (very unusal for an ebike in this price range)
- 30-day money back guarantee, no questions asked
BBB:
- Accredited
- Rating A+
- Only 1 complaint, and it was in the last 3 months.
- https://www.bbb.org/us/ca/costa-mesa/profile/electric-bike/electric-bike-company-llc-1126-172021592
415 Laurel Street, Suite B
Ride1UP Company
San Diego, CA 92101
888-494-1415
Web: https://www.ride1up.com
Started 2018
Mr. Kevin Dugger, Founder
Facebook – https://www.facebook.com/ride1up
BBB:
- Accredited
- Rating: B+
- 1/5 stars for just 1 review total -- but it was well handled.
- There were 7 complaints in the last 12 months (and 3 years) – but they seem well handled.
- https://www.bbb.org/us/ca/san-diego/profile/electric-bike/ride1up-1126-1000079057
W4228 Church Road
Small Town Bike Company (formerly: Boogie Bikes LLC)
Waldo, WI 53093
833-266-4432
They’re actually in Hingham, WI
Web: https://www.boogiebikes.com
Email: info@boogiebikes.com
Email: service@boogiebikes.com
Dean Dumez, CEO
Business started: 10/15/2019
YouTube channel –https://www.youtube.com/channel/UCUQzpMbSFpfqIFURoXJr2IQ?app=desktop
Notes:
- They assemble the bike in Wisconsin, test it out, take it apart a little, then ship it. They leave the front wheel attached.
- Customers need only put on the handlebars, twist on the pedals, and charge the battery.
- Assembly video: https://www.youtube.com/watch?v=rOwaaJM_fPs&t=10s
- Free shipping (but knw that it costs them around $150)
- They are easy to work with to get issues resolved.
- U.S. Call Center.
BBB:
- Rating: A-
- Only one complaint in three years, and it was from a "bad" customer.
- https://www.bbb.org/us/wi/waldo/profile/bicycle-dealers/boogie-bikes-llc-0694-1000044680